Refund policy

Return & Refund Policy

Introduction
Brew Your Sip, a brand under Unik Tea Centre Private Limited, is committed to customer satisfaction. We believe in keeping our return and refund process simple, transparent, and fair. This policy applies to all tea products purchased through our website.

Countries & Policy

Returns & Exchanges

  • Returns: Accepted for both defective and non-defective products

  • Exchanges: Accepted. The replacement product will be delivered between 4-7 business days.

  • Product condition: New, unopened, unused, and in original packaging

  • Return window: 3 days from the purchase date

Method & Fees

  • Return method: By mail or in-store

  • Return label: Customer responsibility

  • Restocking fees: No cost

  • Refund processing time: 14 days

Eligibility for Returns and Refunds

Products must be new, unopened, unused, and returned within 3 days of purchase. Items bought on clearance or special promotions may be non-returnable (clearly marked during purchase). Proof of purchase such as order confirmation or receipt is required.

Process

  1. Contact customer support at brewyoursip@gmail.com or +91 7003-685-847 within 3 days.

  2. Share your order number, reason for return, and photos if the item is defective.

  3. If approved, follow the instructions to mail or return the item in-store.

  4. Once inspected, refunds or exchanges will be processed. Refunds will be credited within 14 days to your original payment method or as store credit.

FAQs

What if I receive a damaged or wrong item?
Contact support within 3 days with photos and order details. We will arrange a replacement or refund.

Are partial refunds possible?
No, if items show signs of use or are not returned in original packaging.

Who pays return shipping?
Customer pays unless the return is due to our error.

Can I exchange instead of refund?
Yes, exchanges are possible if the product is in stock.

When will I get my refund?
Within 14 days after inspection. Bank timelines may vary.

Support
For any return or refund queries: