Cancellation Policy

Last updated · 30 October 2026

Before dispatch

Contact us as soon as possible with your order number if you want to cancel or correct an order. We check whether it has already entered fulfilment and confirm the outcome. Do not assume that sending a request by itself has cancelled an order.

After dispatch

A parcel already handed to a carrier may need an interception or return process. Contact us for instructions. Any proposed cost or change to your order must be explained before you agree; statutory remedies remain available.

Charges and refunds

No cancellation charge is added unless it was lawfully disclosed and meets applicable consumer-law requirements. We do not impose a one-sided cancellation charge. If an accepted cancellation is eligible for a refund, we confirm the amount and process it under our refund policy.

If we cannot fulfil an order

We contact you about unavailable stock, a payment issue, an unserviceable address or another fulfilment problem. If we cancel a paid order, the amount received for the cancelled part is refunded. A replacement product or additional payment requires your agreement.

Contact archit@brewyoursip.com or +91 70036 85847, Monday to Saturday, 10am to 6pm IST. For a grievance, write to Archit Shah, Grievance Officer, Unik Tea Centre Private Limited, 69 Bangur Avenue, Block B, Kolkata 700055, West Bengal, India. We acknowledge complaints within 48 hours and aim to resolve them within one month. Include your order number and a short description; please do not send passwords, card details or payment PINs.