Returns & Refunds

Last updated · 30 October 2026

Please tell us if something is wrong with your tea or delivery. We assess the order and explain the appropriate remedy.

Damaged, wrong or defective goods

Contact us if goods are damaged, defective, unsafe, spurious, incorrectly supplied or materially different from the description agreed at purchase. We will review the issue and arrange the refund, replacement or other remedy required by applicable law. This also covers delivery failures where a statutory remedy applies.

Include the order number, affected product, batch or pack details where available and a description. Photographs of the issue and packaging can help. An unboxing video is not a mandatory condition for raising a claim. Please keep the remaining product and packaging while we provide instructions; do not consume a product you believe is unsafe.

Change of mind

Food hygiene and tamper protection matter. A non-defective, change-of-mind return is not automatically accepted, particularly once a tea pack has been opened. Contact us before returning an unopened pack so we can confirm whether it can be accepted and any return arrangements. This does not restrict rights relating to faulty or incorrectly supplied goods.

Sending a return

Do not send a parcel without return instructions. We confirm the return address, collection or shipping arrangements and any responsibility for costs before an agreed return. For an accepted claim caused by damaged, defective or incorrectly supplied goods, we arrange an appropriate remedy without imposing an undisclosed return-shipping charge.

Refund handling

We confirm the approved refund amount and initiate the refund within a reasonable period and any mandatory statutory time limit. Refunds normally go back to the original payment method where supported. A bank or payment provider may take additional time to credit it. We provide a reference when available. For a failed payment with a debit, contact us and your payment provider; do not share your PIN or OTP.

Approved refunds do not require you to accept a store credit instead of a refund where the law requires a monetary refund. Coupons and discounts are considered according to the actual amount paid.

Help with a claim

Contact archit@brewyoursip.com or +91 70036 85847, Monday to Saturday, 10am to 6pm IST. For a grievance, write to Archit Shah, Grievance Officer, Unik Tea Centre Private Limited, 69 Bangur Avenue, Block B, Kolkata 700055, West Bengal, India. We acknowledge complaints within 48 hours and aim to resolve them within one month. Include your order number and a short description; please do not send passwords, card details or payment PINs.

This policy does not exclude your statutory consumer rights. You may use the available consumer grievance mechanism if an issue remains unresolved.